Bought two new rear tyres fror my car as I had just picked up a nail in one, and it was to big for a repair. booked and paid for them on the website and then chose the closest garage with the earliest appointment slots Turned up on time and the garage said they knew nothing of the appointment apart from when my tyres where dropped off that morning Told they where to busy to fit them so suggested I ring round and try and find someone to help Long story short found a garage to fit them and contacted asda to be reimbursed as I had to pay again to get them fitted Sent e mail not answered despite saying they respond in 24 hours on the paperwork After three attempts and literally 2 hours on hold got through to be told they don't reimburse fitting charges and that the garage shouldn't have actually given me the tyres (which I had paid for) Apparently the garage and asda should have rescheduled another appointment, as the garage owner had already told me he was booked out for the next 3-4 days I was obviously expected to just carry on driving to work and ferrying the family around with the nail still in the tyre!! I wish I had read the reviews before ordering. I have now learnt my lesson and won't be a repeat customer the customer services are a joke I will be taking this as far as I can as I am well out of pocket and will be looking to get my additional fitting costs returned My advice is use a tyre company that actually knows what they are doing