I don’t think your supervisor has grasped the fact that my wife and I initially took the car to the first fitters, a trip of some 20 miles round trip and waited in the cold for two hours before being told the tyres hadn’t arrived. Then I was booked into second fitters on another day and it was only by chance I phoned just before leaving to see if the tyres were there, when I was told they couldn’t take me until another week had elapsed. I spoke with you on the chat for some two hours that day trying to get matters sorted before I elected to have it done at first fitters yet again. In the anointed day, I took the car there and despite an appointment, had to wait over an hour before they did changed the tyres. If a £10 gift card as a good will gesture represents the time and trouble I’ve had, then I am very disappointed and would refuse it. I’d far rather share my story online on the likes of Facebook, Twitter and anything else that comes to mind plus give negative feedback on Trust pilot. I am sure no sane person would think it reasonable and to my mind it would be £10 well spent. You may wish to share the contents of this email with your said supervisor.