Tyres were due to be fitted this morning at our office The guy left a message to my mobile (note that the first and only call was when the guy was already outside) this is due to reception being very poor I did not receive the live call I called the driver back when i got the message at about 10:30 am he said that he waited 15 min and having no reply left - having later checked our cctv it was closer to 10 minutes Not once did he buzz the door (obviously to far to walk 10 feet) or asked any of the 10 to 15 employees who went past- including a director of the business -who had just parked (and actually asked if he could help!) but fitter said all sorted and just left. simply to lazy to get out of his cab. I was really angry about this - I was due to travel to ireland tonight and needed these tyres fitted. having then called asda tyres customer services , after describing what had happened said they would try to get them back here to fit tyres before 4:30 4:30 came and went and heard nothing Ive had to go to motorway tyres to get some fitted now. Very Very disappointed - firstly by your the asda sub contractor fitters, but also subsequently by asda customer services who have not kept me informed or ensured that the subcontractor would attend in time for my trip note I had a subsequent response from asda customer services - what a joke Thank You for your email. I have spoken to Tyres On The Drive and and they have confirmed the Fitter did arrive with the tyres ready for your allocated appointment. As you have previously mentioned the Fitter did contact yourself and was clearly spotted on your CCTV footage, with this in mind, unfortunately we are unable to offer compensation. The order has been cancelled as per your request, please allow 5 - 7 working days for the monies to clear.