Truly awful service so far. See below email I sent them over a week ago with no response. I ordered the 30th October for tyres to be delivered... not fitted just delivered and yet instead of 3-4 working days as suggested we’re at 12 working days and counting. Yet they still cannot be bothered to take action and sort this mess out. I’ve been misled, lied to, avoided and on top of that I’m the one that’s had to send 7-8 emails with little to no response. See email I mentioned sending; I cannot recall the name of the lady I spoke too but I was very upset after again being put on hold for several minutes to then be told my tyres would be delivered in 5 working days as if that should be satisfactory. I explained that my first contact with yourselves was David in an email on the 31st October at 8:05. That was over 1 week ago and he stated ‘I can confirm that they will be sent today via UK mail. At some point today when your order is processed you will receive a tracking number. All items are sent next day.’ Then on Friday 1st I spoke with a lady representative around 1:00pm. At this point I knew my tyres were not going to arrive as I was yet to receive the email David had stated to me would arrive on the 31st. So I asked the lady if I could change the delivery address because I didn’t want to miss the delivery and I was going back to work the following week. She went away put me on hold and when she came back she said they had not been dispatched as yet so she could change the address as per the emailed address I had previously sent to David. She then also told me that I should receive early part of this week. That to me I took as either 4th-6th latest. Skip forward to my conversation with a representative yesterday (7th) to be told it would be 5 working days from Monday 4th was wholly not appreciated. Her reasoning was that because I had changed the delivery that the delivery lead time would have been reset 24 hours after my phone call on the Friday the 1st. This totally ignored that I had already been told delivery for likely the 1st (david), which then changed to delivery 4th to the 6th (after my phone call on the 1st). I then became very angry as at this point I have spent a lot of time chasing yourselves with either no response or varying answers. So this newly 5 working days felt like a lie or buying time. I asked her how long 5 working days was and she did not seem to understand that I was trying to get a delivery day for these tyres. When I explained that she said she could not say what actual day I would receive these tyres! I then told her five working days would be no later than Monday the 11th. I said I would cancel the order if they arrived later than this Monday as that was over the 5 working days she stated. I asked her for an email confirming this, again she refused. She advised the only thing she could send was an email stating 5 working days for delivery. I said ok and guess what I have yet to receive an email of that nature and we’re now over 24 hours later. Now we come to your email, which I do appreciate but yet again your information you are providing sounds like you don’t even know where the tyres are! So how can the other woman even tell me 5 working days!? I really just need to be shown some appreciation and for someone to take as much time and effort and money helping me as I have in trying to ask questions by email and phone. I don’t think that is too much to ask. Now I’m at the 15th November and I’ve had to phone a further 2 times. Guess what, still no tyres not even on the horizon!! Asked to speak to manager, was told supervisor Megan was taking emails all afternoon and couldn’t take calls. Was told to email and mark for her attention. Guess what again it wasn’t a personal email address it was the same generic email address I’ve sent countless emails without response. So I asked what time they were there till and I would phone back, Amanda suggested 5:30pm. I phoned at 5:20pm and surprise surprise, apparently both Megan and Amanda both left for the day! No reply to the email they suggested I send and mark for Megan’s attention.