Appalling service - and interesting to see that the same names (David and Megan) appear in several other threads. A cancelled tyre order over a month ago still not refunded. Claims of missed emails and repeated promises that it’s been sorted - bordering on outright lies. Another email this morning saying it will be a further 14 days. I’m fairly certain that David and Megan play each other off against customers too. Frustrating as the complaints procedure is to go through customer services where the problem lies. Unfortunately I am one of those people who never complain unless pushed - but then I don’t give up. Won’t be using Asda again. Looking to take issues externally.