Bought and paid for 2 Yokohamas with home fitting for £141 on 24/11/19 for fitting date of 6/12/19. Informed fitter would contact to arrange time, Wasn't told appt would be made on the fitting day 45 mins before arrival. Fitter arrived. fitted one tyre and started next. I checked the fitted tyre and what a surprise it was a budget tyre not a yokohama. Fitter said he was just filling in for his mate and didn't realise it was the wrong tyre and he didn't have the original ordered tyres. I had to leave for work in 40 minutes and car was due for MOT at 8am next morning which is why it was having tyres. I was desperate for car so after he spoke to head office left the tyres on. Tyres were now £90 instead of £141. Head office would give no discount on tyres nor fitting and was informed they had spoken to me. No it was the fitter and I was happy with situation. No I needed the car. How many times have they fitted cheaper tyres to peoples cars without the customer even checking. Why would you. Absolute awful service and customer service.