My experience with Astir had been exceptional until my last order. The last order I placed was lost, despite speaking with a staff member on the day it was sent through, and after 10 days of no order arriving, I had to ring and enquire where the order was up to. It was only then that it was discovered the order was nowhere to be found. Once the order was resubmitted, it then took over 3 weeks for the order to be delivered in full, and then only last week I received an email to advise the order had been resubmitted and was being delivered the next day. I have no idea what was going on with your systems, but there was a gremlin somewhere. I was able to email your sales team and advise them I did not require the order again, but the time it has taken to sort out, follow up and check has been frustrating.