I submitted a claim on Friday and received my replacement phone today 15-Feb. Had a hard time activating the phone myself because the Confirmation Code was being sent the old phone, which is broken and won't come on. So, I got on Live Chat with sprint. I talked to 3 different people for an hr and a half just for the 3rd person to tell me I have to go to the store and have it activated. Why in the hell didn't the first person not tell me that instead of wasting my time? So, I go to T-mobile and they had to insert a new SIM card. They tried 3 SIM card neither worked. The phone said that I have to call sprint and have it unlocked. I'm already at T-mobile who are partners with Sprint, so why would I call Sprint? So, the T-mobile worked gave me the number to Asurion to inform them that they sent me a blocked/locked phone. I get on the phone with the representative just for her to tell me oh that means we have to file another claim and send you out another phone. EXCUSE ME!?! I just spent an hr and a half on Live Chat with not 1, not 2 but 3 different Reps to finally tell me to go to the store. I get to the store and get my SIM card change then get back home to find out they sent a defective phone. What kind of BS is this? You made sure you got my $290 deductible but I'm now sitting her with 2 phones that doesn't work. Oh and to add the cherry on top, all the phones are out of stock and on back order, so not only do I not have a working phone but now I have to wait 3-5 days for the phones to go back im stock and then another 2 days to get the phone and hope that it's not defective as well. This is a stupid ass company. I never went through this before with a phone. I want my deductible refunded.