I sent a pretty much brand new smart watch to get fixed( 1 Crack in screen) they kept it for weeks saying they were waiting on parts. It's a $350 dollar watch. I got an email today saying they will reimburse me the $100 for repairs and fair market value of the watch at $66!!!( stating this is to go towards a new watch, which i couldnt buy the same watch with that amount of money abd thw $100 was mine to begin with!) Wtf. I requested to have my watch sent back and they said they keep it to salvage for parts!!! This company is a joke. Im out a brand new watch. I wouldnt recommend them to my enemy!! Horrible people. I also requested along with my watch sent back that I be reimbursed the $100 for repairs since no attempt to repair it was made since they said the screen wasn't avail. They submitted the request that will likely get denied for the return of my watch( insane!)