I put in a claim for my Dell Printer. I ended up filing 4 claims for the same printer, same problem. The first time I received an email stating that the contact information did not match. I called and was told that my address was not matching. They did not have the word "drive" for my email. Because of that, they closed that claim and reopened another claim with a new number. I had to resubmit everything again. This time they sent another email stating the contact information did not match again. I called and told them that my address had been updated in their system and was told that the picture of my license was blurry and could not be used. They closed that claim and reopened another one. I completed my claim on my phone. I told them that when taking the pictures, the website would not accept any that were blurry, not complete, etc. The website would state why it was not useable. I would retake the pictures until they were accepted. The person I spoke with had nothing to say about that. At this point I was getting very angry. He told me to resubmit my information and call them right after. He assured me someone would look at the claim right away. I resubmitted the claim, again, and called. The person I spoke with said my driver's license was blurry. I told her that the website accepted the pics. At this point I said that I feel like they purposely make it hard so that a person will just give up and then they can keep any money they have made. I then told the person I wanted to close my account. They transferred me to that office. The lady I spoke with put me on hold after I told her that I wanted to close my account. The call eventually dropped. I called back and had to tell another person I wanted to close the account. That person told me that my account had been closed. I told them that the first person did not tell me that. This whole experience was very frustrating.