I walked into a uBreakiFix store at Dublin, CA to get my tablet and printer repaired. The store agent told me to take an Asurion plan, wait for 30 days, and then submit a claim for them to get fixed, and that it would cost me only $99 per device when claims are approved. In return, I should have a $25/month subscription. It sounded reasonable as the devices would have cost me much more to repaie otherwise, and I did just that: I signed up on Mar 3rd with Asurion, waited until April, and then filed my claims. For the past 2 weeks, I have had numerous responses from claims team asking me to put pictures in one way or another, resubmit forms with different corrections, reopen different claims for the same, etc. I have had to call Customer service multiple times to understand what exactly is needed so I can do it exactly as they need instead of the constant run around. couple days ago, I requested for an escalation and a supervisor then worked with me to ensure everything checked out well and it got submitted. I was assured the tablet claim would be approved this time, only to find out a day later it was asking for documentation to be resubmitted yet again. I had enough of this and called customer service yesterday to put me in touch with the claims department directly, and the claims person now says, "Well, you had devices that were already broken BEFORE you signed up for the Asurion plan, and so per policy, the claims will be rejected.". While I totally understand the rationale, did I have to go through this hell for almost 2 months with 2 store visits, 4 customer calls (each 50+ mins longer), hours of taking photos, downloading pics, forms, digitally signing it, making copies, and 2 months of premium deduction before I was told this. I mean, I didn't go to the store for an insurance plan, even just to get my devices fixed. In the process, I learned Asurion doesn't fix printers but only reimburses them and my printer is still sitting at the local store since they asked me to leave it there and come after the claim is approved. I cannot believe how bad this whole setup is—local store, agent knowledge, poor communication from claim notification, poor triage of issues, etc. The only positive thing in the whole experience is that the Customer representatives I spoke to at Asurion, including the supervisor and Claim agent, were all extremely sympathetic and friendly and treated me with respect. But sadly, they don't deserve my business, so I requested for my plan to be canceled, and I am told I will be refunded whatever has been charged—how much I get, time will tell. I am grateful; I did not fall for the upsell to purchase their next level plan that included all home appliances, etc.