I am very disappointed. I have been paying for insurance for years now. I paid the deductible and filed a claim for same day delivery which comes with a technician so I thought! The tech was rude I called and was hung up on. The tech was not responding or professional at all. I had to inform my self of the where about of the tech which should be arriving today from 7-9 and was a no show. Unfortunately, tomorrow is a holiday so I still won’t be able to receive my phone which is a phone for business. I’m trying to get my phone replaced and I can’t receive the new phone unless they mail it to me now. Which mean another inconvenience I would not only have the wait on someone else’s time. I would have to take time off from work so that I can receive this phone now. The worst part is that expert tech name is Ali and wouldn’t even give me the common courtesy to let me know that their car broke down and wasn’t coming again until I texted and asked is everything OK at 11:15 PM I was notified. I wasted my whole day waiting a whole day gone( funny part I have no phone problem)