Worst experience I have ever had with any company. You pay all this money over the years to have your phone insured and then when you do accidently break it they send you a phone that doesn't work. When you call about the phone not working they give you the run around instead of taking care of the real issue which is they sent a refurbished phone that was refurbished by an amateur. The replacement phone they sent takes 10 hours to charge regardless of the charger used, when I call they say I must not be using a valid charger which is bs I use the charger they sent. The phone also randomly drops the signal and won't recapture until restarted multiple times a day. And it's not my location cause my 5G internet from Verizon, same cell company, had zero issues. Do yourself a favor and save the monthly charge towards a new phone because you will end up spending the insurance premiums, deductible and then the cost of a new phone when your replacement phone doesn't work and they don't care. Horrible experience can't say it enough NEVER use asurion.