Phone lost. We spent a lot of time with a nice agent on Saturday. Went to call today to make sure they had the proper contact number SINCE PHONE IS LOST. Zane was the agent and she was awful. They need to speak with my son who is at work and does not have a contact as he has no phone. I asked her to please read the notes as we worked on this on Saturday for the proper contact and email. She would not do this simple request without speaking to the person first. Well he has no phone as it was stole from him. So ridiculous! She was awful. We have a few other phones after this experience we will possibly cancel Asurion!!