I would not recommend paying for service you simply CAN NOT GET!!!! For starters, they have no way to file a complaint. Not on their website or on the phone. They simply say sorry and transfer you to another agent in a loud call center and do absolutely nothing to fix the issue. Notice on their site the reviews are from cellular services NOT actual customers!!! I have attempted more than five times to get my phone fixed. I pay monthly for each line to have insurance that they have no issue collecting. However, when time to file a claim they disappear. I get a confirmation email that the service will be completed then....NOTHING. I have spoken to customer service so many times and run around just continues. I have spent more than eight solid hours dealing with this current issue and it is still not resolved. You would think it would be over a major issue...it is a CRACKED SCREEN. Something 100% covered and should be simple to fix. I have lost work time and personal time. At this point I could have just bought a new phone.