Had an absolutely horrendous experience with this company. I purchased their insurance while buying an iPad at BJ’s. Three months later, the iPad screen cracked. Their warranty supposedly did cover this. The first rep that I spoke with told me I had to get an email from Apple stating that they won’t cover the damage and then call back. This sounded strange to me, but I did it, and when I called Asurion him back, I was informed that that hadn’t been necessary and I had basically just had my time wasted. I was then walked through filing a claim. Several days later I received notice that the claim was approved, and that I would need to send it to a shop about an hour away. I did so, and received it back a week later. It was not fixed, in fact, it was now smashed instead of just cracked. I called the shop, (you break, I fix) and was informed that Asurion told them not to fix it and they didn’t know why. I called Asurion and they didn’t know either. This time the rep was borderline, rude, and proceeded to try to have me fill out the claim a second time. It was obvious that Groundhog Day was about to commence so I convinced him to let me conference call with I break you fix. The representative there informed us that they don’t fix iPads for Asurion, and that is why they didn’t repair it. The insurance rep was super surprised to hear this. He advised me that I would need to file a new claim, and they would make sure that it went to a shop that covered the repairs this time. I filled out a new claim, and what do you know? A few days later it gets approved and the only option is to send it back to the same exact shop. This is the point where I gave up and contacted BJ’s to let them know that Asurion was not honoring their warranty. BJ’s did eventually fix the issue for me, thank God. But based on this experience, I will no longer be buying electronics from BJ’s. Every employee that I spoke with at Asurion was reminiscent of the worst employees I worked with when I used to do call-center jobs. The ones that you wonder daily how they still have a job. I remember watching them make up whatever they could just to get the customer off the phone so they could go back to chilling. Asurion should reimburse all of us for wasting our time. I did complain to the Better Business Bureau and I urge everyone that has had issues with this company to do the same. Let’s get them shut down. Make some noise to the store where you purchased the warranty as well.