My wife's phone cracked. We had insurance through Verizon, from this third party Asurion. The phone replacement and transition process went fine, no major complaints with the actual service we received for the product we purchased (insurance). However, without our prior consent, as part of the phone transition and enablement process Asurion representatives took predatory measures to get us to purchase an additional tech policy for all of the devices in our home. If we were not trained to identify these schemes, or further along in years, these tactics may have worked, but are ultimately predatory. First, the instructions to setup your new phone indicate that there is a card in the package that will tell you the steps to do it yourself. That card did not actually insist, instead there was a card essentially requiring you to call a customer service number. Upon calling that number (to ensure we followed the stated instructions to the letter and avoid additional fees/transition delays), the representative was very helpful. Half way through the call, in the context of helping setup the device, both reps I worked with on separate calls asked me "if I had any other devices that we connected to the phone." I told them the other devices, like a smart watch and airpods. At the time this seemed relevant to the setup process, but was not. I asked if there were any special steps I would need to take re these devices, the reps said "no" just use Bluetooth... Then, at the end of the calls, the reps said, I recall that you have other devices. We offer insurance for that too. I was not even given a chance to indicate I was not interested before they went into prolonged explanations about this other package I did not want. When I tried to cut them off, they persisted. Then, at several points after explaining in great detail the plan, they said ... now that you've heard how great this is... I'll go ahead and sign you up. I had to AFFIRMATIVELY SAY NO. Let me be clear, I paid for a service. They were providing that service, and that's the only reason I called them. That's not a license to upsell me, especially to the degree attempted. At best these tactics were pushy, at worst they were predatory and in violation of data privacy and consumer protection laws. These practices should be investigated by appropriate oversight and enforcement bodies.