Worst experience on the planet, predatory upsell practices My wife's phone cracked. We had insurance through Verizon, from this third party Asurion. The phone replacement process was truly horrible. The first phone they sent didn't work. Then I had to spend 3 hours on hold getting a second replacement, which they tried to bill me for again. I demanded a refund of our original $99 deductible and they acted like they didn't understand that request after we waited 5 days without a phone and lost all of our data. Every customer service representative I talked to as part of the process spent a majority of the call trying to get me to purchase OTHER insurance from them. I repeatedly said I was not interested, and they used incredibly predatory and pushy upsell tactics to try to get me to purchase another insurance plan, including indicating that since what they had explained was such a good deal, they would just sign me up right now unless I objected. The worst customer service experience ever, bar none. Truly horrible. Every department I spoke with said only a different department could help me and shuffled me around. If I could give this company 0 stars, I would.