Total scam. Don't do business with them. Day 16 without a refrigerator in the middle of summer with no end in sight. They admitted to making mistakes in assigning the repair. They also lied about the facts of the matter (saying things were done at my request). Too long of a story to write, but beware. Also, on my washing machine claim I was without a washer for a long time. But at least you can go to the laundromat, even if it is a huge hassle. They gave $600 to replace a front load high capacity washing machine. Even after finding a similar washing machine on sale I had to put $400 with it, and then buy the dryer to match because the space doesn't allow for side by side machines. Not their fault for that, but it would have been nice to have them actually pay for the washing machine like they are supposed to.