We had a Horrible experience with Asurion through AT&T. The guy said his name was Kierian but he could not give us his last name. Everytime he was waiting on something to load he would ask us privacy questions. Questions like where do you live, where do you go to school, are you single, what do you like to use the phone camera for, do you like to party or hangout with friends during the night, etc. he made us feel very uncomfortable, he was not professional at all. He said he had 2 kids and a wife but was only concerned about our personal life and continued to flirt. It was honestly scary with how personal his questions got. There’s definitely a reason this company has terrible reviews.