Filed a claim on Friday, was told new device would be mailed overnight and arrive following day - two days later no device arrived. Called asurion, huge hold times and was transferred and told no device was shipped. Rep wanted to go back in time and review claim and find out what was wrong with device, a technician from Asurion deemed device not repairable yet four days later I was starting at square one with them. Tried to shake me down for additional coverage for other devices in home. Asurion didn’t take accountability for the claim and for not shipping new device. Spent 2 hours on the phone getting transferred - could not get a direct number to anyone and could not get anyone’s last name. Terrible service, no accountability and no regard for people’s time and does not stand behind what their representatives say. Horrible experience and I do not recommend them - 1 out of 10 for service. Get with the program Asurion.