They keep you on the phone for more than an hour, being transferred from one foreigner to another that you have little chance of understanding at all. If you do succeed in getting a claim filed with them, they will tell you that your desktop has to be shipped to Ohio, to our service center to be analyzed and repaired if possible. They say they will mail you a box to take your computer to UPS, and wait 10 days after it arrives in Ohio, before they ship it back to you. You're looking at doing without a computer for at least 20 days, so if you have a business to run, you are up the creek without a paddle! I wish that the salesman at Staples had not even mentioned this extended comprerhensive warranty, because it's more hassle than it's worth!