If I could give Asurion a 0 out of 5 stars, I would. I’ve had to reschedule a phone repair twice now because the company has failed to order replacement parts despite their customer service assuring me that a repair technician was on the way. There’s a complete lack of transparent communication (or any communication at all for that matter) about technician status unless you go out of your way to sit through call wait times (just for them to outright lie to you). The only way my device actually got fixed was when a technician took it upon himself to locate a part and drive out to my house. Ridiculous that this is what you get for a paid Verizon service.