Initially I put in a claim online with all documents requested on July 2024 for the broken arm on the chair I purchased at Staples in November 7, 2023. I contacted them several times. The automated email stated my claim was approved and I would be getting a refund gift card for the chair. I waited but NEVER received the card. I called and email again several more times. I then receive a text again stating that my claim was completed and the gift card was on its way. Again, nothing! I call again. The CS Rep stated he was going to expedite my claim because of my inconvenience. Next, I get a email stating I needed yet more paperwork in which they sent me a form that I could not open. I call AGAIN inquiring about the form. The CS Rep in the reviews department sent me a new form via email and stated that he would follow up with me once He received the form. Again, Nothing! I call again, for the last time on August 09, and the CS rep emails me and states He is taking over the case and stated in His email that He would have answers for me no later than COB August 12. I followed up and emailed Him on COB August 12th, 13th, and 14th. I still have no answers!!!!