They ship out defective "refurbished" products! My moto z4 screen started getting burned out pixel lines within 24 hours of getting it. Those lines continued to spread as time went on and then the screen started lifting off, separating, on the same side the lines started. I called to try and get a new device and they said I could pay another deductable because it must have been damaged! Fraudulent business practice in my opinion! NEVER AGAIN will I use them.
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