We have been paying for their protection plan through DirecTV for years. Now, we need to get a replacement TV. They sent an email with a link to view the available options. I select the TV I want, but, I get a message "Delivery options can't be displayed now, try again later". I tried the following day...I get the same result. I tried the next day and the TV I want isn't available. I waited a few days, the TV was back, but, I got the same message. This has been going on for 3 weeks!! I've called them and they are of ZERO help! DO NOT GET SUCKERED INTO BUY ANYTHING FROM THESE PEOPLE!!!