My phone died the day I moved, a Sunday. I was told I had to go to the Apply store by At&t, so drove and HOUR. When I got there, they said that I couldn't replace my phone onsite because the device won't start. So I scheduled an Asurion technician. Was told they could either come during work hours to my home or during evening hours to my work (they are 10 minutes apart). Tuesday the technician was a no show. I went online to reschedule and the website is saying my address is invalid. It's not. Today is Thursday and the second technician is a no show. There is no way to reach the technician except by phone. Unbelievably terrible service.