I'm just one of many who's had a nightmare of a situation with Asurion. One of very many. My phone was stolen from the venue where I was officiating a wedding. It was found with the screen smashed several blocks away by a couple who had the integrity to turn it into the police. I was able to retrieve it that day. I'd only had this phone for a week and I placed insurance on it the day I got it, which means that it's covered from inception as long as you place insurance coverage on it the day you get your device. My experience has been unbelievable. Not only have I encountered seven phone calls over the last six days to Asurion with differing information with *each* representative, but I've submitted the same documentation four times. I've driven a total of five hours to the local Verizon store and they've tried on my behalf. They told me that they often have to go to bat for their customers in dealing with Asurion as it's such a problem. I've been a week without a phone, and I'm still no further than when I picked up my destroyed phone from the police station. I've been organized, timely and forthcoming, including all proper documentation. I'm nowhere with this. I can't seem to get anyone to contact me. No emails confirming approval of my claim, despite someone telling the Verizon rep over the phone yesterday that my claim was somehow approved? Yet when the same rep called again - when I returned to the Verizon store, again, as we still got no further - she was told that there was no claim filed. ********. They give the runaround and false info so that you can't conclude your claim, let alone submit it as their website is dodgy and includes a lot of 'Error: We can't process your claim' as their website is faulty... The thing is, there's a point to all this: if you can't submit your claim due to their technical difficulties, if you can't glean accurate information from their reps, if you keep getting completely contradictory info each time you call that negates the info you got with the prior rep you spoke to, if you never get any email from anyone acknowledging the claim you end up having to email... They don't have to honor your insurance that you've paid for. It's a maze for a reason. They garner your hard-earned wages, but fail you when you find yourself having to file a claim. You're a number- a number that provides them profit. That's all you are. There's a reason that their rating is 1.2 out of 5. As countless people have reiterated here, it's a scam company. After a week of endless trying and contacting as many people as I can manage, I'm going to be relegated to paying out of my pocket for a new device. Because the system they have in place works. They're not going to cover you. And if you're in the same boat I am, I'm so sorry that you're in it, too. We all deserve better.