Today I had a phone that was to be delivered between 5-7p, same day. Received an email at 628 saying the driver was on the way. I began tracking from my computer and once I saw that the driver was near. I went outside to wait so there wouldnt be any confusion on where to deliver. The driver never arrived. I saw that the driver parked around the corner. I tried calling the technician but it was an asurion bot. I then called the 1888 number for support and finally got a rep after 10 minutes. He told the driver exactly where I was, and the driver NEVER showed up, marked my item as delivered, then cancelled. SMH When I tried to place another order, my phone is now all of a sudden on backorder. So a phone that I ordered same day delivery on 9/10 is now being delivered on 9/13. The customer service rep Marta in Resolution was such a terrible and rude agent. She did NOTHING to remedy the matter and made no effort to event attempt to. I was on the phone with customer service for 90 minutes only to be treated passive aggressively with no outcome. Its ridiculous.