I filed a claim to get a new phone through their insurance for Verizon. I paid my deductible, and was promised a replacement phone next day. When saw I did not receive a replacement phone, I called. I was told carriers were over booked and could deliver. I use my phone for work everyday all day, now I trail behind because of a promise of service. I am very displeased with company for it has affected my lively hood. When I called I was told the earliest would be the following Monday. I will no longer sign up with this company for I have been lied to, and have made several calls to get a device I pay for and it insurance to be left on hold.