HORRIBLE. Verizon/Asurion advertises in the plan I pay extra for: SAME DAY repair for cracked screen/glass. That's a lie. There was not anyone within 100 miles that could do same day. So Asurion sent the little box to send my phone in on 9/11/24. on 9/13/24 I sent my phone in. Prior to sending in, I DOUBLE confirmed I could leave my information on my phone, considering it was only the front glass being replaced. Fast-forward to 9/17/24. called to check on my phone. I was told it was received, assigned to a tech. Allow another 3-5 days. - ok. called again on 9/23/24. Was assigned to a tech. no other info. 9/30/24 STILL no phone. I had to call corporate to get a good enough answer from someone as to where the fu** my phone was. The 1st service rep I spoke to, wanted to just brush me off.. I sent my phone to you over 2 WEEKS ago, and it was supposed to be a 3-5 day turn around. After I spoke with corporate, my phone was overnighted-I received this morning 10/1. I wasn't made aware it would be on the way, although happy. EVERYTHING has been reset on my phone. over 17,000 pictures - gone. Everything - gone. Another downside, everyone I spoke with besides corp was foreign. difficult to understand. I WILL BE DROPPING THIS CRAPPY HORENDOUS INSURANCE PROVIDER.