Horrible! I would give zero stars if possible. Sent my laptop for repair of a hinge, they returned it back stating it passed all their quality controls but I could not access Windows as there was an error message that the security key no longer worked. I had to send it for additional repair of this, and now 2 weeks later I still do not have it back and had to call to find out they are replacing the motherboard! There was nothing wrong with the motherboard the first time I sent it. In total, Asurion has had my laptop for over a month!! The supervisor "Brent" would not provide his whole name nor provide more information or how/why the motherboard was damaged when it worked perfectly well when I sent it for repair of the hinge. I It took over 30 minutes to get to this supervisor after the first representative was beyond rude and made me explain why I even sent it in the first place. Worst customer service and I have no confidence in the technicians.