I needed a basic screen replacement, I drove 200 miles round trip to Asurions "You break I fix" store to find out they don't fix in 2 hours or less they keep it 48 hrs. I contact Asurion and they then tell me a rep can come to my house, things I would have needed to know prior to driving 200 miles for nothing. They set up the appointment and on that day no one shows up, I check my email and txt confirmation from Asurion I had the right date and time, they tell me it's the 9th and they have no idea how it got changed but assured me the repair person would be here. The 9th comes and still no one is here I call to verify my claim and it was moved again a third time to the 15th. I have spent hours on the phone with the reps that are trying but limited with what they can and cannot do. They keep saying call us if this doesn't work, it should not even be legal to do this, when you pay for insurance it should not be this difficult to use it. I will likely be paying out of pocket because my mental health cannot continue this with this company.