Need the front screen/glass replaced. Was told by several reps is was covered and with no copay. Then the runaround. Wouldn't schedule a tech to come to the house to replace. Claimed can't get part, but businesses in this area who work on phones can. They said that was a third party and may not be up to their standards. They insist on replacement. Offered compromise. Told them same make and model and waive copay. They refused. During this time, was repeatedly told to call back to check on part availability and schedule appontment, but then said didn't qualify to be repaired. On last call, was transferred twice, including to someone claiming to be in the CEO office. Don't need new phone. Need this one repaired. It is obviously covered, but they want me to buy a top of the line model. No way. Would not recommend asurion.