If I could give a 0, I absolutely would. Calling them is a complete nightmare—after 10 calls, I’ve received 20 different, conflicting answers, none of which have brought me any closer to a solution. It seems like they go out of their way to make accessing their insurance policy as difficult as possible, almost as if they’re intentionally trying to frustrate their customers. I will never work with them again. Despite countless attempts, they have yet to resolve my issue. What should have been a simple, straightforward claim for a cracked iPhone screen has spiraled into an endless, frustrating ordeal with no end in sight.