**This only has to do with the location in Towson Maryland** This was the worst experience EVER!. I dropped it off for a same day repair that I was then told wouldn't be done until the next day. Then the next day I was told oh it will be ready in an hour. I drove all the way up there to be told they couldn't release my phone because of some certificate issue due to the hurricane in Florida. I live in Maryland! I give them the benefit of the doubt and said okay I will call back tomorrow to see if it was ready. I then get an email at 11am saying my phone was fixed so I called and they told me it was not fixed and they didn't know when it would be. I then called customer care at asurion and they called the place who told them the same thing and said I had 3 options, wait for it to be done, have them undo the fixes and I can come get my phone, or pay a $99 deductible for a replacement phone even though the fix was suppose to be free. So I said I would wait. The next day I tried to call again and it just rang 2 or 3 times and I would get disconnected. I tried calling several times and I kept getting disconnected. I called Asurion again and they called out to them again and guess who picked up. They told them the same thing and I was told that someone would reach out to their management because they can't hold my phone hostage. So after that I decided to test by calling again to see If they were ignoring my calls and again disconnected. I then called from a spoofed number and they picked up. They just told me the same thing about the certificates. I got a call about 2 hours later my phone was ready for pickup after Asurion messaged their management. At this point I don't think my phone is even fixed right because I have been having issues with the touchscreen and I don't even know if the supposed certificates are correct. This place was so unprofessional that I had a wierd charge on my bank account that I had to cancel my card and dispute the charge literally the next day after i got my phone back and I think its this place because they had access to all my info and that they are doing it to inconvenience me. (This is just because they were super sketchy and unprofessional, that i feel this way)I will never go back to this location!!! I do not recommend!