Waited for 5 hours for a technician to come out to fix a screen. Made the appointment) days ago. Never heard from the technician. Called in after 4 hours of waiting. No one can seem to get a hold of the technician. The best the could do is either I pay $99 for a new phone or wait another 5 days for this to happen again. Been sitting on the phone for an hour and 20 mins trying to get an answer. Still no word from the technician.. nor Asurion.
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