I had a 512GB Samsung Galaxy Fold5 that broke. They wanted to replace it with a 256GB Samsung Galaxy Fold2 and take 100 dollars and my old phone. This company is scam for old people who are easily led. I'm canceling my entire policy. Buying is a brand new phone is so much more rewarding than letting some cooks rob you and trade your phone with an inferior REFURBISHED POS that will just break for no reason in 6 months because it was fixed my a technician that doesn't know what they are doing. They will always down grade your phone because that is how they make money. Do yourself a favor and look up how much the phone they want to give you for trade and pay actually costs for a refurbished one. For the one they wanted to give me, 250 dollars. After getting 100 dollars cash and my old phone they would have made out like the bandits they are. No more monthly payments from me. You guys are the worst in the whole tech industry!