I scheduled a tech to bring me my replacement phone and help with the set up from 7pm-9pm. He did not show up in this window and I did not receive any notification nor update of him being late. I sat on hold on the corporate customer service line for 30 minutes. It is currently 10 pm as I write this review and I’m still on hold with corporate with no update on the tech. Unacceptable
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Alice, Customer Support
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