The claims process with Asurion is incredibly complicated and annoying. You have to double verify with codes sent to both cell phone and email, then you have to take several photos: driver license front and back, front of PC (which you will later find out means screen and keyboard when they reject your claim), back of PC, serial number, which must be extremely clear because the claims processors don’t have the ability to zoom in on your photos. After you take all these photos you need to email them to your laptop and attach them to the claim. Lastly, you need to fill out a claim form. Print it, sign it, scan it and attach it to your claim. Once you send the claim off they’ll get back to you with a denial the next business day, but there will be no denial reason, so you have to guess why they rejected your claim or call them up. If it’s after business hours or on the weekend, the help desk people have no idea why your claim was rejected and just ask you to resubmit. It took me 5 submissions over 6 days before my claim was accepted. Then I had to pay a $129 service fee(plus tax) just to get my laptop battery replaced. The entire process was incredibly annoying and aggravating. I will cancel this insurance as soon as I get my laptop back.