Worst experience ever, I have cricket as my phone carrier, someone from there transferred me to Asurion, worst day ever. The woman who filed my claim never processed my claim, she sent me a fedex scan code to ship my phone, I called to check up on my claim, another worker told me she didn’t see I had a claim and don’t understand why I shipped my phone , when clearly their name and phone number was on my fedex email. I had to hurry up and cancel my shipment before my phone was tossed out by cricket return because they didn’t have a claim for my phone , I have asked to speak to an supervisor no one yet has called me back and it’s going on three days.