I have been using the service for a couple of years, I am so disappointed at the fact that they offered me to sell me the insurance making it seem like everything was so good that they would cover everything any damages , after paying for years I unfortunately had a little accident with my tv and they denied the service because they don’t cover any damages unless they are mechanical? Why did nobody ever explained that to me when they were selling the product? I tried talking on the phone to one of them and no solutions whatsoever also connected with a supervisor only thing is we won’t do the service. It just seems so frustrating and dumb to me that they wouldn’t explain this things prior to selling you their service instead they wait until something actually happens to let you know what’s covered and whatnot. It such a scam for their price , and be careful whenever you are thinking on joining, they won’t be specific and they will tell you what you want to hear.