Had them repair a broken back glass on wife’s I-Phone Pro-Max 15. Technician did not ever replace the glass, gave her back the phone and left. The back of the phone fell off. Asurion said it would be 1-2 business days to ship a replacement phone. Spoke to three different people at escalating positions and they all said the same thing. Customer Service sucks. They broke her phone and it now doesn’t even work. Have to be without a phone all weekend and who knows how long. Unacceptable. I’m done with these people
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