My son broke his iPad and they verified coverage and had me send it to them from repair. They were supposed to fix it and send it back to me within 5 business days. Over 30 days later, the status online still showing not available so I called them. Then they advised me that it was unrepairable and that I had to file a new claim for replacement. Someone supposedly from the "Office of the CEO" was helping me start the new claim without any explanation of what happened to the old one. Then they promptly denied my claim because the date on the new claim had to be the date that they determined it was unrepairable despite them never communicating that date to me and there not being a place on the claim form for it. They then "helped" me file yet another claim with the new date and verbiage they told me to put just to get it denied because they already replaced the iPad. When I asked for proof like date they replaced it, tracking number, model number, serial number, and/or any other evidence, she told me that could not provide that information for some nonsensical reason. This company is a fraud and they are scamming customers. Avoid the headache and do not purchase their insurance!