The service itself is great, the convenience is nice. Price is acceptable and the experience is good but my number 1 with this business is their below subpart customer service. I've been using the app for a little about a year and last week I bought tickets to a movie and realized later on that my friend didn't want to go watch the movie anymore so I tried to cancel the order but it wouldn't let me through the app and reject my attempt... I contacted the AMC theater itself to ask for a refund and they told me they had no problems issuing refunds at all but Atom was the one who charged me and had to give me back my money. Long story short you're reading this 1 star review because this company had the audacity to tell me that they would CHARGE me a "convenience" fee for giving me back the refund they OWED me. Needless to say I will never do business with this company again.