Email exchanges and my experience:
I did not sign up for FlexPass. I am NOT interested in paying a monthly fee to join your book club. I purchased one book for $7.95 and downloaded your free App from Apple’s App Store. If you charge me for anything other than that one book I will contest the charges with my credit card company as fraud.
Hi Steven,
That's actually not true at all and we've refunded your order and deleted your account permanently per your request. You obviously signed up just for the steep discount.
Sincerely,
Quinn
Customer Care Representative
Quinn,
Actually I just went to your site and though last night the “Regular Price” of $26.99 was crossed out, today it is not.
Nonetheless, your “FlexPass” price of $12.95, was and still is crossed out, however you do have a “new members” price of $7.95 listed as the cost for this book. I was a “new member”, which was not crossed out, so I purchased the audio book at not the crossed out “Regular Price” nor the “FlexPass” stated amounts, but at the listed and not crossed out “new members” price.
So the way you have this listed is either accidentally or intentionally displayed to fraudulently mislead someone to purchase not their first book for $7.95, but something that appears to be unavailable at that price, not saying anything about the cost of said membership and (plus) the price of the book?
I never asked to have my account deleted “permanently” or otherwise, only that I refused to pay for something that I, by reading the listed price on your website, I had not purchased. If you feel so strongly that customers have only you to purchase audio books from, continue to be rude whilst I look elsewhere.
4 years ago
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