Sent an email reminder that renewal was due before the end of this month which is good but email said that I could renew on-line which proved not to be possible so I rang the number given. Call answered promptly by a machine at which point call charge kicked in - Took a long while then to actually answer the call during which time caller was charged for listening to a phone ringing! There is no point connecting the caller until you have someone available to take the call. It just causes the caller unnecessary expense. Your representative confirmed that there were issues with on-line renewal which were clearly known about when the email reminders were sent.