I found the service today to be a little abrupt - I tried to explain why my policy had lapsed (a problem with your website when I tried to modify my policy recently) and I was talked down and abruptly reminded that I had already had plenty of time to renew my policy. There was no display of understanding or willingness to discuss the matter, which is disappointing as I've been a customer with AutoAid for many years now. This means that I am now without cover until Friday and have had to pay an increased policy cost. I understand that there are processes in place but would have appreciated some understanding and flexibility given that I'm a loyal customer. I did not receive any of this today.