I booked a car through autoeurope (Auto Europe voucher number UK3414138-1 EUROPCAR) to collect from Naples airport for our holiday. We paid upfront and flew from the UK to Naples but we were refused the car by europcar (which is where autoeurope were supposed to have arranged for us to collect) we left the airport with no car and had to pay over 200 euros to get a taxi to our hotel. We then phoned autoeurope from our hotel to try and resolve the situation and they offered no solutions, no help, refused a refund and the agent actually seemed to be gloating that they were going to keep our money. I have had exactly the same uncaring response via email from autoeurope since returning from holiday and still no solutions or refund has been offered. So basically they have got my money and gave me no car in return. I am now in the process of trying to get my money back via my credit card. Thank god I paid by credit card and have protection that way. Do not use this company under any circumstances ever.