Auto Europe Reviews

Name: Auto Europe
Rating: 1.14

1.1 Rating 147 Reviews

3 %

of reviewers recommend Auto Europe

Company Reviews

Questions

Metrics

1.1

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0800 358 1229

Location:

39 Commercial St., Portland United States
04101

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Auto Europe 1 star review on 10th September 2024

Dimitar Karapetrov

Auto Europe 1 star review on 17th January 2024

Simon

Auto Europe 1 star review on 12th September 2020

Ale

Anonymous

Anonymous // 01/01/2019

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“Don't book with them. If a problem occurs, and even if this is not your fault, you are likely to never see your money again. We booked a car, and despite showing up on time with all required documents we did not get it. The Hertz rental station had some technical problem and could not give us the car. While this was Hertz's fault, what followed is certainly Auto Europe's fault: they refused to return the money over a couple of months. Every time we wrote them a message, they completely ignored what we reported (that Hertz could not hand out the car) but replied that we "violated the 48h cancellation rule" and therefore don't get the money back. So, if the rental fails to give you the car (for whatever reason), Auto Europe still tries to keep the money by referring to the cancellation policy. Finally we got the money back after a few months, but for that we had to write many messages, call a few times, and even get in touch with legal advisors.”

Helpful Report

Posted 3 weeks ago

“Paid for full insurance cover in advance. Upon collecting the car was told it wasn't covered, so added it at the pick up. Auto Europe not interested in trying to solve the issue”

Helpful Report

Posted 1 month ago

“I rented through Auto Europe and thought we had received a great deal, however we had to add an extra day to our trip and that is when it all went down hill. To add 1 extra day on the rental was very overpriced and had to downgrade the vehicle just to keep the pricing affordable. When we got to the airport to pick up our rental the counter rep offered us additional insurance which we refused. The rep was adamant that we take it. I told my husband that our care coverage would be enough so we politely told him no we did not want it. When we received our credit card statement, the additional charge from Fox was on our bill. Auto Europe refused to help us and Fox said we signed for it. I would not recommend Auto Europe or Fox Rental Car and I am very disappointed in the reps deceptiveness.”

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Posted 1 month ago

“Although initially, it seemed to be a good experience, I got totally screwed by Europcar who was the actual renter at Paris Charles de Gaule airport. Basically they said they did not have the car I rented and prepaid, forced me into an upgrade telling me it would be at no cost but 2 weeks after the rental is finished they send me an invoice (and take the money on my credit card) for an upgrade. Another 2 weeks after, I get an invoice (and they take the money as well) for damages on the car...which there were none.. plus 2 other transactions appeared on my credit card from them that got reversed a few days after... I contacted Auto Europe to get explanation and get those reversed but they had no interest at all in helping.. basically they got their money and did not care about the rest.. very disapointing... Be VERY careful if you deal with them.”

Helpful Report

Posted 1 month ago

“Pure scam!! We had booked a Station Wagon category via Auto-Europe. Unfortunately, we were not informed that this model was unavailable, a fact I only discovered after contacting your agency following a delay with my Air Canada flight. After our flight changed on August 28, we attempted to adjust the vehicle pick-up time. During the call, we were informed that it was not possible to simply modify the pick-up time, and our reservation was altered. We were downgraded to a smaller vehicle the car type from CWMR to SFMR, while the original price remained unchanged. Finally we got lied by europcar agent and trap into signing an upgraded. Long story short we are overcharged 3k$ ....”

Helpful Report

Posted 1 month ago

“Don't ever buy online before you got the keys cars it a scam and there is no refund”

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Posted 1 month ago

“We originally booked with RyanAir car rentals and then changed to Budget with AutoEurope. So glad we did. We’re Canadian fyi for fellow Canadians. Check in was smooth, we got our preferred car, spotless and papers ready. We purchased some additional coverage. We had unlimited mileage. Drop off was super fast and no issues. Would book with Auto europe again even though it was a bit more than Ryan Air auto rentals.”

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Posted 1 month ago

“We forgot my husbands driverslicence.. Ok that is our fault. But standing in the office with the booking, off course fully paid upfront, in our hands. And my drivers licence, also a Visa on my name, asking to put me as a second driver or change the booking to my name the answer was; not possible!! You have to wait 2 hours before we can help and then pay the full amount again!!! That is NOT costumer service!”

Helpful Report

Posted 2 months ago

“Don’t waste your time!! You going to lose a lot of money!! I’m 110€ behind! Booked a car from Auto Europe(YOURS) but I didn’t read carefully the booking confirmation which says ( Deposit only can be paid with Credit Card). Apparently I haven’t got a Credit card , I asked if I can pay CASH or Debit card but they refused.. So now I’m without a car and -110€ in Santorini!! Be careful they’re also very rude and unprofessional. If you need trouble free experience better to avoid this company! Kind Regards Dimitar Karapetrov”

Helpful Report

Posted 2 months ago

“Unfair communication about renting, which caused an unnecessary delay of hours. After a complaint, Auto Europe still said it was the customer who was wrong, even though the voucher proved our point. Wouldn't deal with them ever again.”

Helpful Report

Posted 2 months ago

“I recently had a very disappointing experience with Auto Europe. I booked a rental car through them for pickup at Heathrow Airport. Despite holding a valid USA driver's license for more than two years—meeting all the requirements listed in their terms and conditions—I was refused the car at the rental desk. This refusal resulted in me not being able to use the service I had fully paid for. The entire process was incredibly frustrating. I traveled for over an hour, waited 30 minutes for the shuttle, and then spent an additional 10 minutes traveling to the rental office, only to be turned away. The whole ordeal took four hours of my time, with no result. To make matters worse, it took over two weeks to get a response to my inquiry. Instead of addressing the situation or offering a refund for the service I was denied, they simply reiterated their terms, despite the fact that my license met their stated requirements. This situation has left me feeling very disappointed. I was initially going to ask for compensation for the time and effort wasted, but instead, I'm having to fight just to avoid being charged for a service I didn’t receive. I would not recommend Auto Europe based on this experience, as they’ve shown a lack of clarity and customer care throughout the process.”

Helpful Report

Posted 2 months ago

“Terrible. Paid little over €800 for renting a car frim Dollar. I showed up gave all my details and everything and they cancel the rental. Now 6 weeks later I haven't recieved my money back!! :@”

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Posted 3 months ago

“Don’t deliver car, make promises they don’t commit, and make money by using this situation to ask 3x the amount of a car when you don’t have a choice. Criminal business and not to trust😡”

Helpful Report

Posted 4 months ago

“As soon as our bookings payment was made. We recieved a mail informing us that our booking ad been cancelled. We called the service center and they did not give us a reason why it was cancelled. Further more we would recieve a refund in 7 to 10 business days. This was very surpising that they did not even try to get us another rental for the same price. If we wanted to try another booking we would have to pay again. This seems like a scam. If we do not recieve a refund we will have to take action. We would not recommend this company and there for give it 1 because we can't leave a 0 stars review”

Helpful Report

Posted 4 months ago

“I cannot believe how disgraceful this company have been to deal with. After selling us a car rental at a specific price, we were then told just a couple of days before our trip that they would not be honouring the price initially offered leaving us car less & out of pocket. Despite several attempts to reach out for help and a solution, I was ignored repeatedly, however, they were quite happy to hold on to the money I had paid when initially securing the booking. BE WARNED.”

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Posted 4 months ago

“Booked a car with Auto Europe. Hertz supplied the car. Paid €1.2k. Hertz only received €1k. €184 went missing. Auto Europe is not responding to questions why this is. Do not use a company that is having questionable policies. They are like Chinese scams. AVOID them.”

Helpful Report

Posted 4 months ago

“This company is terrible. We had an awful experience and all they cared about was making sure they had their slice of the money, there is nothing else other than middle man greed with them. We hired a car through them which stated in the contract that out of hours fees were included. Upon arrival, the provider said it was a mistake and we needed to pay an additional €120 for the out of hours service, but admitted that the contract stated otherwise. They said we could leave and lose our money, or pay the additional. We expected that AutoEurope would recognise this as illegitimate instantly, but instead they said we should have paid the fee and "tried" to reclaim it through them. Now they have said a bunch of lies that we were late, when we weren't, and they are not going to provide a refund. This is a terrible company that provides no means for review. They publish their own review which isn't gauged and all others on independent sites highlight massively lower ratings. Avoid like the plague! There are many better brokers out there.”

Helpful Report

Posted 5 months ago

“No recomiendo para nada esta compañía. Me fui en diciembre a Noruega y tenía el coche reservado con Europcar, después de llevar al aeropuerto me dijeron que no tenían un coche y me cancelaron la reserva. Llamé a Autoeurope y no me dieron ningún tipo de solución, a parte de fastidiarme el viaje, al llegar puse una reclamación para que me devolvieran el dinero y no lo hicieron. El banco tampoco pudo recuperar el dinero (CaixaBank). Así que me han robado 266,11€ porque no me han devuelto el dinero y tampoco me dieron el servicio que adquirí. NO RECOMIENDO ESTA EMPRESA. VAYAN DIRECTAMENTE A LAS EMPRESAS DE ALQUILERES DE LOS VEHÍCULOS DEL AEROPUERTO.”

Helpful Report

Posted 5 months ago

“I chose to look into it myself even though I had heard a lot of bad things about AUTO EUROPE lack of financial integrity. Regretfully, the cautions turned out to be true. I almost lost my $10,000 investment. Fortunately, I found experts at support (at) Evidentltd.COM who could rescue. They successfully retrieved my funds from the confiscated platform, and I heartily recommend them for their skills.”

Helpful Report

Posted 6 months ago

“Customer service is non-existent. If you have any problems don't expect anything from them. Only support phone number is international (Germany), very restricted hours to call, and they were only able to assist me in English. After a month they had not responded to my complaint through their website. They still had the humor to apologize for the "small delay" in contacting me. They did not resolve anything for me, they did not cover anything. They are a scam”

Helpful Report

Posted 7 months ago

Auto Europe is rated 1.1 based on 147 reviews